Online Chat Support

Live Person

Online Chat Support Offers:

  • Personalized services - Take advantage of product training, one-on-one consulting sessions and customized graphics.
  • Increase Sales Conversion Rates & Order Values - Studies show that online chatters are three times more likely to purchase than non-chatters and have an average order value that is 35% higher. Chatting live with a customer is an invaluable tool to cross-sell and upsell complementary products.
  • Provide Customer Support - Unlike the sales floor or a phone call, LivePerson gives you the ability to simultaneously help as many customers as you can handle. Give your customers the ability to ask for help when they need it, quickly and easily.
  • Reduce Operating Costs - Shifting service requests from telephone to live chat can reduce costs by up to 80%.

Online Chat Features

  • Detailed Information
  • Run on user workstation; no server required
  • Creates or uses existing customer information including shipping addresses
  • Downloads shipping charges, carriers and services, and matches to point-of-sale shipping information
  • All order processing done through point-of-sale module
  • LiveEngage Proactive Invitations
  • Co-Browse
  • Page Viewer
  • Live Keyword
  • Campaign Tracking
  • Customer & Operator Surveys
  • Canned Answers
  • Queue Placement Indicator
  • Private Messaging
  • Visitor Geolocator
  • Chat Transcripts Search
  • Chat Transfer

For More Information
Hours: Mon-Fri 9:00 AM - 6:00 PM (EST)
Phone: 1.732.993.5395